FRANK WILSON · ATLANTA, GEORGIA
HANDS ON.
MIND OPEN.
Manufacturing. Repair. Logistics.
Critical environments. Independent software.
01 / MAKING · 2012—2023
EVERY
PART
MATTERS.
PRECISION, LEARNED FIRSTHAND
Know what you’re
putting into the world.
Engine assembly. Surface preparation. Finish quality. Work where your attention becomes part of what someone else relies on.
Caterpillar · Perkins Shibaura
Read the experience ↗02 / UNDERSTANDING · 2015—2021
LOOK
CLOSER.
GO DEEPER.
PRODUCTION → DIAGNOSIS → REPAIR
Follow the symptom.
Find the cause.
Commercial refrigeration brought people, process and electro-mechanical systems together—from coordinating production to diagnosing and repairing returned equipment.
Hoshizaki America
Read the experience ↗03 / CONNECTING · 2023—PRESENT
NOTHING
WORKS
ALONE.
EQUIPMENT. INFORMATION. PEOPLE.
The handoff is
part of the system.
From logistics and distribution to critical environment support. Different scales of work, with the same need for clear processes and careful coordination.
Rinnai · FedEx Supply Chain
Microsoft, contract via Insight Global
04 / REIMAGINING · INDEPENDENT PRACTICE
DIFFERENT
MEDIUM.
SAME MINDSET.
Designing physical things taught me to think about how they’re used.
Building software gives that thinking another form.
Rack
& Role.
A hiring platform
for the data center industry.
Good data
doesn't happen
by accident.
Ingestion needed more than a route into a database. Duplicate detection, quarantine and expiry helped keep unsuitable or stale records out of search.
Bring the records together.
Ingestion brings job records into a shared workflow before they become search results.
Explanatory interaction based on the archived product. No live data.
The application agent ran in an isolated browser worker. Protected fields were removed before handoff, with a manual path when automation needed to stop.
The project was archived in August 2026. The work brought together data ingestion, access control and browser automation in one independently built product.
Not a straight line.
A connected practice.
Every role added something: precision, diagnosis, ownership, coordination. Here is the work behind the throughline.
2025—PRESENTMicrosoft
Critical Environment Technician L4+
Contract via Insight Global
August 2025—Present
Supporting data center operations, documented maintenance and safe handoffs. Continuing to build depth in critical power and cooling systems.
2024—2025FedEx Supply Chain
Equipment Operator III+
November 2024—July 2025
Material handling and fulfillment operations, with attention to equipment, documented anomalies and consistent handoffs.
2023—2024Rinnai America
Equipment Operator III+
December 2023—October 2024
Logistics and distribution: receiving, inventory accuracy and outbound fulfillment, alongside minor equipment troubleshooting.
2023Caterpillar
Manufacturing Technician II+
February—October 2023
A return to manufacturing, applying established assembly and quality disciplines.
2021—2024Above the Cut
Founder & Technical Operator+
Above the Cut Laser and Design LLC
August 2021—April 2024
An independent laser and design business, connecting design decisions with the physical process of making.
2015—2021Hoshizaki America
Production leadership → RMA & repair+
Team Lead Coordinator · July 2015—January 2019
Lead RMA & Repair Technician · January 2019—June 2021
Production coordination followed by commercial refrigeration diagnosis and field-returns repair. Working between people, process and electro-mechanical systems.
2013—2015Perkins Shibaura
Lead Painter+
Contract via Impact Staffing
July 2013—January 2015
Surface preparation, finish quality, inspection and training on an engine paint line.
2012—2013Caterpillar
Manufacturing Technician+
Contract via Impact Staffing
April 2012—January 2013
Engine assembly from blueprints and written instructions, with verification at each station.
2010—PRESENTIndependent practice
Product · Development · Design+
Self-employed / Freelance
July 2010—Present
Software, prototyping, user experience, brand identity and automation—an independent practice alongside the employed roles above.