Keep uncertainty visible.
Duplicate detection and quarantine give unsuitable records their own path. Collection alone does not make a record ready for search.
MANUFACTURING · REPAIR · INDEPENDENT SOFTWARE
Hands on.
Systems minded.
I’m Frank Wilson. My experience with physical systems shapes the way I build digital ones.
Follow the connection ↓01 / UNDERSTAND THE PARTS
Look closer.
From engine assembly to commercial refrigeration repair, my work has called for careful diagnosis, precise execution and following a problem through.
Caterpillar · Perkins Shibaura · Hoshizaki
02 / CONSIDER THE CONNECTIONS
See the
whole system.
Equipment, people and process depend on each other. That perspective carries through logistics and my current critical environment support role.
Rinnai · FedEx Supply Chain
Microsoft, contract via Insight Global
Microsoft, contract via Insight Global
03 / BRING IT INTO THE WORK
Build what
comes next.
Alongside those roles, I develop software and design digital products. Rack & Role brought that independent practice into the data center hiring space.
Explore Rack & Role ↘01 / SELECTED INDEPENDENT WORKPRODUCT · DEVELOPMENT · DESIGN
SOLE BUILDER & OPERATOR
Rack & Role
A hiring platform for
the data center industry.
A CLOSER LOOK / DATA QUALITYWhat makes a record
What makes a record
ready to be seen?
Collecting job listings was only the beginning. The platform needed to distinguish usable records from duplicates, incomplete entries and jobs that had gone stale.
I built ingestion, validation, quarantine and expiry into that path, alongside access control and a separate browser automation worker.
Read the decisions ↓RECORD JOURNEYIllustrative example
Bring records into one workflow.
Incoming listings enter a shared process before they can become search results.
Give automation limits.
The application agent used an isolated browser worker. Protected fields were removed before handoff, with a manual path when automation stopped.
Design for what changes.
Expiry handling addressed stale records. Rack & Role was archived in August 2026; this account describes the built system, not a live service.
02 / THE THROUGHLINEDIFFERENT CONTEXTS. SHARED DISCIPLINE.
Understand the parts.
Consider the whole.
My career has moved between making, diagnosing and coordinating. Each setting changes the tools. The habit of looking closely—and following a problem through—carries across.
Make & refine
Engine assembly, finish quality and independent laser and design work.
Caterpillar · Perkins ShibauraAbove the Cut
Diagnose & repair
Production leadership and commercial refrigeration diagnosis, returns and repair.
Hoshizaki AmericaCoordinate & support
Logistics, equipment operations and critical environment support.
Rinnai · FedEx Supply ChainMicrosoft, via Insight Global
03 / EXPERIENCETHE WORK BEHIND THE PERSPECTIVE
Built over time.
Employed roles and independent practice.
Different settings, connected experience.
2025—PRESENTMicrosoft
Critical Environment Technician L4+
Contract via Insight Global
August 2025—Present
Supporting data center operations, documented maintenance and safe handoffs. Continuing to build depth in critical power and cooling systems.
2024—2025FedEx Supply Chain
Equipment Operator III+
November 2024—July 2025
Material handling and fulfillment operations, with attention to equipment, documented anomalies and consistent handoffs.
2023—2024Rinnai America
Equipment Operator III+
December 2023—October 2024
Logistics and distribution: receiving, inventory accuracy and outbound fulfillment, alongside minor equipment troubleshooting.
2023Caterpillar
Manufacturing Technician II+
February—October 2023
A return to manufacturing, applying established assembly and quality disciplines.
2021—2024Above the Cut
Founder & Technical Operator+
Above the Cut Laser and Design LLC
August 2021—April 2024
An independent laser and design business, connecting design decisions with the physical process of making.
2015—2021Hoshizaki America
Production leadership → RMA & repair+
Team Lead Coordinator · July 2015—January 2019
Lead RMA & Repair Technician · January 2019—June 2021
Production coordination followed by commercial refrigeration diagnosis and field-returns repair. Working between people, process and electro-mechanical systems.
2013—2015Perkins Shibaura
Lead Painter+
Contract via Impact Staffing
July 2013—January 2015
Surface preparation, finish quality, inspection and training on an engine paint line.
2012—2013Caterpillar
Manufacturing Technician+
Contract via Impact Staffing
April 2012—January 2013
Engine assembly from blueprints and written instructions, with verification at each station.
2010—PRESENTIndependent practice
Product · Development · Design+
Self-employed / Freelance
July 2010—Present
Software, prototyping, user experience, brand identity and automation—an independent practice alongside the employed roles above.